North.pl

North.pl is our original project from concept to code. It offers numerous facilities: a functional form, intuitive search engine and instructions, supporting customers in solving problems on their own with the idea of “fix not throw away”.

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The North.pl website is 100% our own project from the first sketches on ux bords through the designs in xd to every line of code. As a result, we have the ability to monitor its performance on an ongoing basis, respond quickly to any failures, and innovate and improve. One of our latest efforts is a contact form that has reduced the number of phone calls and emails by 76%. When designing this form, we focused on the user to provide an intuitive and effective communication tool. Our goal was to create a more user-friendly solution than a bot chat, which further increased customer satisfaction.

Good UX is not only about design but also about site speed. Thanks to the efforts of our IT team, we were able to achieve 93% Performance - which ensures that our users can navigate the site smoothly. The search engine on our site is not a typical e-commerce search engine, thanks to it we can support the customer every step of the way and steer them towards exactly what they are looking for among the 13 million parts and articles and instructions on our Advice Base. It is through our primary focus on user experience (UX) combined with a vivid visual identity that we have achieved high sales conversions (5.6%).

Our approach is focused on helping you with repairs, not just selling parts. We want our customers to feel that they can rely on us for any appliance repair situation in keeping with our store's “repair not throw away” concept. That's why we offer a wealth of educational resources and technical support to help customers solve problems on their own.

Our online store not only caters to customers' needs, but also sets new standards in the e-commerce industry. We were the first store in Poland to introduce InpostPay service. We are proud of the results we have achieved and strive to continuously improve our services to provide customers with the best possible shopping experience.

We think we've succeeded in creating something unique through an interesting visual identity, great UX and numerous instructional materials, we've shown that repair is not just for a handful of techfirms and service technicians but for everyone.

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